Refund Policy

• If your documents fail to generate and we cannot fix it, you get a full refund.
• If you have not yet downloaded or viewed your documents, contact us within 14 days and we will refund you.
• Once documents have been generated and accessed, the service has been delivered, so refunds are at our discretion — but tell us what went wrong and we will look at it properly.
• Duplicate charges are always refunded in full.

• Cancel at any time. You keep access until the end of the period you have paid for.
• We do not pro-rate part-months, but we will refund a payment taken immediately after a cancellation request.
• Cancelling Triply+ never affects Travel Packs you have already bought.

Insurance premiums are not Triply's money. Refunds are decided by the insurance provider under the policy terms, including any statutory cooling-off period and any cancellation fee they apply.

One exception is absolute: if you have paid and a policy cannot be issued, the insurance premium is refunded to you in full. You should never be out of pocket for cover that does not exist.

Refunds go back to the original payment method. They normally arrive within 5 to 10 working days, depending on your bank.

Contact us through the contact page with your order reference. For a complaint about an insurance policy, use the insurance complaints process so it is logged with the correct deadlines.