Insurance Disclosure

Triply is a travel information and document-management service. Triply is not an insurer and does not underwrite insurance.

Where travel insurance is offered, Triply presents a product arranged through an authorised insurance provider. The premium, cover, terms, underwriting decisions and claims handling are theirs and the insurer's, not Triply's.

Triply's registered legal entity and company details will be published here once confirmed. We do not publish company or regulatory details before they are verified.

• Triply presents the product and holds your documents in your account.
• The insurance provider prices the risk, screens medical conditions, issues the policy and produces the documents.
• The insurer named in your policy documents carries the risk and is responsible for the cover.
• Claims are assessed and decided by the provider or insurer. Triply has no role in a claims decision.

Insurance sold through Triply is offered on a non-advised basis. We do not recommend a product or advise on whether it is suitable for you. You must decide whether the cover meets your needs, using the demands and needs statement, the policy wording and the product information document.

Where Triply collects the premium, it is recorded separately from Triply's own fees at every stage, and is passed to the provider under the terms of our agreement with them. It is never treated as Triply revenue.

A complaint about an insurance policy follows a separate regulated process with statutory deadlines. See our insurance complaints page.

Details of the Financial Ombudsman Service and any applicable compensation scheme will be published here, and in your policy documents, in the form supplied and approved by the authorised provider. We do not summarise or paraphrase those rights ourselves.

A Triply Travel Pack is a travel information and document-management product. It is not an insurance policy and does not provide financial, medical, cancellation, baggage or other insurance cover.