Questions, answered plainly.

A set of travel documents generated for your specific trip: a cover summary, traveller details, a day-by-day itinerary, a destination guide, entry requirements, emergency information, a packing checklist and an emergency card. You can view them on your phone or download them as PDFs.

No. A Travel Pack is a travel information and document-management product. It is not an insurance policy and does not provide financial, medical, cancellation, baggage or other insurance cover. Travel insurance is a separate product, arranged through an authorised insurance provider.

Usually under a minute. You can leave the page and we will email you when it is ready.

Trip editing is included with the Plus and Premium packages. Premium also includes unlimited edits and a custom itinerary editor. Regenerating a document creates a new version and keeps the previous one.

No. Travel Packs are a one-off payment per trip. Triply+ is entirely optional and you are never required to take it.

Itinerary suggestions, packing list suggestions and short trip introductions. These are clearly labelled as AI suggestions wherever they appear, and you can edit them.

No, and this is deliberate. Emergency numbers, embassy details, entry requirements and destination facts come from a maintained reference database with a verification date and a link to the official source. AI is explicitly blocked from producing them, and any AI output that contains something like an emergency number is rejected before it reaches you.

Treat them as a helpful summary, not the final word. Entry requirements change, sometimes at short notice. Every entry requirements document links to the official government source, and tells you to check it before you travel.

An authorised insurance provider, not Triply. The premium, cover limits, excess, exclusions, policy wording, claims handling and emergency assistance all come from them and the insurer named in your policy documents.

No. Payment alone does not put cover in place. You are covered only once the provider has issued the policy and confirmed it is active. We show the policy status honestly at every step, and if a policy cannot be issued we refund the insurance premium in full.

Medical conditions are declared to the provider's own screening system. Triply stores only whether a condition was declared and the provider's screening reference. We do not store medical details and never send them to any AI system.

Through the provider, using the claims details on your policy page. Triply cannot assess, accept or decline a claim.

By card, Apple Pay or Google Pay through our payment processor. Triply never sees or stores your card details.

Always. Your order summary itemises what Triply charges and what the insurance premium is, and says who provides each. We never merge them into a single unclear price.

Travel Pack refunds are covered by our refund policy. Insurance premiums are refunded under the provider's terms — including a full refund if a policy could not be issued after you paid.

No. Passport numbers are optional throughout. Where you do provide one it is encrypted at rest, shown only to you and partially masked, and never included in an AI request or written in full into a generated document.

Anyone with the link, which is why it uses a long random token, expires, and can be revoked by regenerating the document. It shows only emergency information — no passport numbers, booking references or account access.

Contact us and we will handle it. Uploaded documents can be deleted from your vault at any time, which removes the file from storage permanently.